Support Offerings

Univa offers comprehensive support for all our Univa legacy, open source and proprietary products.

Support Matrix

Level Gold Platinum
Coverage Hours 9am-7pm EST, M-F 24 x 7 x 365
Access Methods Telephone
E-Mail
Web Self-service		 Telephone
E-Mail
Web Self-service
Response Time for Severity Level 1 4 Business Hours 2 Hours
Support Contacts 2 3
Incidents Unlimited Unlimited

For current customers needing Univa support, click here to enter the support site.

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